I have terrible, awful, unbelievably horrible news.
Did I get your attention?
I think so. You could hardly help but take notice, because your brain is wired to pay more attention to negative information.
If you've been in fundraising for a while, you already know that. It's also a finding in a study by the Institute of Cognitive Neuroscience at University College London: UCL study: subliminal messaging more effective when negative.
The study looked at people's ability to process words flashed on a screen too quickly for them to read consciously. Positive words (like cheerful, flower, peace) and neutral words (like box, ear, kettle) were compared to negative words (like agony, despair, murder).
People were more able to accurately recall negative words -- even though they didn't consciously see any words at all. Researchers co concluded:
... there are evolutionary advantages to responding rapidly to emotional information. We can't wait for our consciousness to kick in if we see someone running towards us with a knife or if we drive under rainy or foggy weather conditions and see a sign warning "danger."
What does this mean to fundraisers? It just tells us something we already know: People are more responsive to problems and enemies than to happy, fully resolved situations. They grasp what you're saying more easily and quickly. The impression is deeper. The motivation to respond is stronger.
If your fundraising message is: Everything is great! Please give to keep it that way! You're swimming upstream against basic human psychology. Instead, make your message: Problem! Help solve it!
Thanks to The Agitator for the tip.
This post first appeared November 6, 2009.)
